CARDHOLDER TERMS AND CONDITIONS FOR CARGILLS REWARDS
The membership of the Cargills Rewards Loyalty Program is open to any Cargills FoodCity customer bearing a mobile connection irrespective of the service provider.
Cargills Rewards membership will be offered based on a mobile number and can be registered at the cashier point of any Cargills FoodCity or Express outlets upon handing over an application form.
If you are an existing member of Cargills Loyalty, you can continue with the Cargills Rewards program as your membership is automatically upgraded to the new version.
Cargills Rewards Loyalty Program is a property of Cargills Ceylon PLC (CCP), having right to introduce, decline and withdraw the loyalty program anytime OR terminate the Cargills Rewards Loyalty Program without prior notice.
CCP has the full right to amend or revise the reward scheme under the Cargills Rewards Loyalty Program without prior notice.
Star Points can be accumulated for retail transactions over Rs. 100 at any Cargills FoodCity or Express outlets.
One (01) Star Point is equivalent to Rs. 1 (One Rupee).
Points can be earned by simply producing the mobile number at the point of purchase. The basis of allocation of points and the value of such points shall be determined by CCP and Dialog Axiata PLC (DAP) at their discretion from time to time.
The mobile number must be presented by the Cargills Rewards Member to redeem points at the point of purchase.
Upon registration of with Cargills Rewards Loyalty Program, all Loyalty customers will be upgraded to a minimum balance of 100 Star Points.
Cargills Rewards Member must maintain a minimum balance of 100 Star Points when redeeming Star Points.
Points accumulated have a validity period of minimum one year and the points exceeding the said period will expire yearly on 30th June and 31st December.
All Cargills Rewards Members are entitled to earn Star Points from any of the Star Partner merchants presenting the mobile number. The basis of points allocation (minimum purchase value and the percentage of point) shall be determined at the absolute discretion of the Star Partner merchant.
Non – Dialog Cargills Rewards Members need to provide the NIC number when requested by the Merchant/ Cashier for redeeming Star Points and Star Partner outlets.
Points accumulated cannot be exchanged for cash and cannot be pooled with any other Cargills Rewards Member.
Points are not awarded for any purchase made before the Cargills Rewards Membership is granted.
Offers on the Cargills Rewards Loyalty Program cannot be combined with any other ongoing promotion.
Reversal of redeemed points are not facilitated. Under no circumstances cash will be exchanged for the amount of such redeemed points.
The information provided in the registration form will be utilized to communicated to Cargills Rewards Member on promotions and offers executed by the loyalty program.
Cargills Rewards Member shall notify CCP of any change of personal details, the mobile number in particular, at the first reasonable opportunity after such change. Customer has to contact Cargills Hot line (0777 181 181) to inform such changes.
Cargills Rewards Members are entitled to earn and redeem Star Points from the time of registering. However, the system with full customer particulars will be updated within 30 days of submission of the registration form.
If you are an existing Cargills Loyalty Member who bears the plastic card and if the card is lost/ stolen or misplaced, customer should immediately notify the Cargills Loyalty Center on 0777 181 181 to deactivate. CCP or DAP shall not be liable for any transactions carried out fraudulently during such time period.
This agreement is governed by and shall be construed in accordance with the laws of the Republic of Sri Lanka.
Cargills Rewards Member’s privileges and rights to enjoy the offers are governed by the terms and conditions hereunder and such terms and conditions laid down by the participating establishments. Failure to comply with such terms and conditions shall result in the refusal of such offers by the participating establishments, and/ or the cancellation of the Membership by CCP.
The standard terms and conditions of the Star Points Loyalty program shall be applicable.
DAP has the full right to amend, hold or terminate the Star Points Loyalty Program without prior notice.